Job purpose
The Dispatcher is responsible for the scheduling and dispatch of drivers and buses to fulfil charter sales orders. The Dispatcher is also responsible for a variety of compliance and reporting functions, information management, insurance and permit updates and upgrades. This role also includes providing support in a fast paced, high call volume office environment and will assist in completing operations and data entry tasks as necessary in a timely and accurate manner.
Core Competencies
- Customer focus
- Communication
- Teamwork
- Problem solving
- Accountability and dependability
- Ethics and integrity
Duties and responsibilities
Dispatch:
- Dispatch vehicles and drivers for charters
- Prepare and print driver paperwork
- Adhere to driver policies and procedures
- Adhere to drivers collective bargaining agreement
- Coordinate with accounting department to ensure accuracy of drivers’ hours
- Accurately forecast and plan multi-day trips
- Sound knowledge of Vancouver Island
- Be on rotation for after-hours phone for emergencies
- Perform other duties as required
Compliance:
- Ensure there is compliance with the National Safety Code and hours of work
- Review drivers’ logs
- Oversee all multi-day trips for compliance and subcontract out work as required
- File documentation accurately in preparation for audits
- Maintain compliant record keeping and information management
- Have knowledge of the National Safety Code hours’ regulations for Canada and the United States
- Upgrade insurance as needed for trips past 160 km, or off Island, or the United States
- Purchase permits for buses for emergencies
- Perform other duties as required
Qualifications
- High school diploma
- Transportation industry knowledge and experience an asset
- Ability to deal with people diplomatically and professionally
- Able to work well under pressure
- Flexible and easily adapt to change
- Strong attention to detail
- Very organized with excellent multi-tasking and problem-solving skills
- Demonstrated excellent verbal and written communication skills
- Experience in customer service and collaborating with co-workers and internal customers
- Advanced computer skills an asset – Outlook, Excel, Word
Working conditions
- Office environment
- Sitting for long periods of time
- Using a computer keyboard and mouse for long periods of time
Compensation
Compensation for this position would be based on experience